Privacy Policy

Welcome to Zoline. Your privacy is important to us. This Privacy Policy explains how Zoline collects, uses, stores, and protects your information when you use the Zoline mobile application and website.

By using our app or website, you agree to the terms described in this Privacy Policy.

1. Information We Collect

When you use Zoline, we may collect the following information:

Personal Information

Full name
Email address
Phone number
Shipping address
Billing address

Account Information

Username and password
Order history
Wishlist or cart details

Payment Information

Zoline supports:

Online payments through secure third-party payment gateways such as Razorpay
Cash on Delivery (COD) for eligible orders and locations

We do not store complete debit card, credit card, banking, or payment credentials on our servers.

Device & Usage Information

We may automatically collect:

Device type
Operating system
IP address
App usage information
Crash reports
Browser type

This information helps us improve app performance and user experience.

2. How We Use Your Information

We use customer information to:

Process and manage orders
Confirm purchases and deliveries
Contact customers regarding shipping charges and order confirmation
Provide customer support
Improve app functionality and performance
Prevent fraud or unauthorized activities
Send important service updates

3. Shipping Confirmation Calls

After an order is placed, Zoline may contact customers directly by phone call to:

Confirm the order
Inform customers about shipping charges
Confirm the final payable amount before processing delivery

Orders may be processed only after customer confirmation.

4. Sharing of Information

We do not sell or rent customer personal information.

Information may be shared only with:

Payment service providers
Delivery or transportation partners
Hosting or technical service providers
Legal authorities if required by law

5. Data Security

We implement reasonable security measures to protect user information from:

Unauthorized access
Misuse
Loss
Disclosure
Alteration

However, no internet-based service can guarantee complete security.

6. Cookies & Tracking Technologies

Zoline may use cookies and similar technologies to:

Improve website functionality
Remember customer preferences
Analyze app and website traffic
Enhance user experience

Users may disable cookies through browser settings if preferred.

7. Third-Party Services

Zoline may use third-party services including:

Google
Firebase
Razorpay
Hosting and analytics providers

These services may collect information according to their own privacy policies.

8. User Accounts

Users may create accounts to:

Place orders
Track purchases
Save delivery information
Manage account details

Users are responsible for maintaining the confidentiality of their login credentials.

9. Children’s Privacy

Zoline services are not intended for children under 13 years of age.

We do not knowingly collect personal information from children.

10. Your Rights

Customers may request to:

Access their personal information
Correct inaccurate information
Delete their account or personal data
Contact us regarding privacy concerns

11. Changes to This Privacy Policy

Zoline reserves the right to update or modify this Privacy Policy at any time.

Changes will become effective immediately after being published on this page.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Zoline
Website: zoline.in
Email: admin@zoline.in
Phone: 9862387862

Zoline — Providing secure and reliable shopping services across Mizoram.