At Zoline.in, we are committed to providing a smooth and reliable shopping experience for customers across Mizoram. Please review our Shipping & Returns Policy to understand how we handle deliveries, returns, and refunds.

1. Shipping Policy

Service Area
We currently deliver exclusively within Mizoram.

Processing Time
Orders are typically processed within 1–3 business days after confirmation.

Delivery Time
Estimated delivery time ranges from 3–7 business days depending on your location within Mizoram. Remote areas may require additional time.

Shipping Charges
Shipping fees are not displayed at checkout. Our team will contact you after your order is placed to confirm the applicable shipping charges based on your delivery location.

Order Confirmation
Your order will be confirmed only after you agree to the final total amount, including shipping charges.

Order Tracking
Tracking details may be provided where available.

Delays
While we strive for timely delivery, delays may occur due to weather conditions, transportation issues, or other unforeseen circumstances.

2. Returns Policy

We accept returns only under the following conditions:

• The item received is damaged or defective
• The wrong item was delivered

Return Request Timeframe
Customers must request a return within 48 hours of delivery.

Return Eligibility
To qualify for a return:

• The item must be unused and in its original packaging
• Proof of purchase (order confirmation or receipt) must be provided
• Clear photos or videos of the issue may be required

Zoline.in reserves the right to reject return requests that do not meet these conditions.

3. Refund Policy

Refund Process
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Method
Approved refunds will be processed to the original payment method within 5–7 business days.

Non-Refundable Situations
Refunds will not be issued if:

• The product has been used or damaged by the customer
• The return request is made after the allowed timeframe
• The issue does not meet return criteria

4. Exchange Policy

Currently, we do not offer direct exchanges. If you need a replacement, you may return the eligible product and place a new order.

5. Contact for Returns

To initiate a return or report an issue, please contact us through our website with your order details and supporting evidence.

Zoline.in – Delivering across Mizoram with care and reliability.