Shipping, Returns & Refund Policy

Last Updated: May 16, 2026

Welcome to Zoline. We are committed to providing a smooth, secure, and reliable shopping experience through the Zoline mobile application and website.

Please read our Shipping, Returns & Refund Policy carefully before placing an order.

1. Shipping Policy

Service Area

Zoline currently provides delivery services exclusively within Mizoram, India.

Order Processing

Orders are generally processed within 1–3 business days after order confirmation.

Orders placed on weekends or public holidays may require additional processing time.

Delivery Time

Estimated delivery time is approximately 3–7 business days depending on the delivery location within Mizoram.

Remote or difficult-to-access areas may require additional delivery time.

Shipping Charges

Shipping charges are not automatically displayed during checkout.

After an order is placed, our team will contact the customer directly by phone call to:

  • Confirm the order
  • Inform the customer about the shipping charges
  • Confirm the final payable amount including delivery cost

Shipping charges may vary depending on:

  • Delivery location
  • Product size or weight
  • Transportation availability

Orders will be processed only after the customer agrees to the final amount.

Cash on Delivery (COD)

Zoline offers Cash on Delivery (COD) services for eligible locations and products.

COD availability may vary depending on delivery area and order value.

Order Tracking

Tracking details may be provided where available.

Some local delivery methods may not support live tracking services.

Delivery Delays

While we aim to deliver all orders on time, delays may occur due to:

  • Weather conditions
  • Transportation disruptions
  • Public holidays
  • Network or technical issues
  • Other unforeseen circumstances

Zoline shall not be held responsible for delays beyond our reasonable control.

2. Returns Policy

We accept returns only under the following conditions:

  • The product received is damaged or defective
  • The wrong product was delivered

Return Request Timeframe

Customers must report return requests within 48 hours after delivery.

Requests made after this period may not be accepted.

Return Eligibility

To qualify for a return:

  • The product must be unused
  • The item must remain in its original packaging
  • Proof of purchase or order confirmation must be provided
  • Clear photos or videos showing the issue may be required

Zoline reserves the right to reject any return request that does not meet these conditions.

3. Refund Policy

Refund Approval

Once the returned product is received and inspected, we will notify the customer regarding refund approval or rejection.

Refund Method

Approved refunds will be processed through the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds may be processed through:

  • Bank transfer
  • UPI
  • Other agreed payment methods

Refund processing may take approximately 5–7 business days after approval.

Non-Refundable Situations

Refunds will not be issued if:

  • The product has been used, damaged, or altered by the customer
  • The return request exceeds the allowed timeframe
  • The issue does not meet the return eligibility conditions
  • Incorrect information was provided by the customer during ordering

4. Exchange Policy

Currently, Zoline does not provide direct product exchanges.

If a replacement is needed, customers may:

  1. Return the eligible item
  2. Place a new order separately

5. Contact for Returns & Support

To request a return, refund, or report a delivery issue, please contact us with your:

  • Order details
  • Contact information
  • Photos or videos of the issue (if applicable)

Contact Information

Zoline
Website: zoline.in
Email: admin@zoline.in
Phone: 9862387862

Zoline — Delivering across Mizoram with care, convenience, and reliability.

Scroll to Top