Here is your rewritten and improved Terms & Conditions, including cancel eligibility and a strong trust section mentioning proprietorship registration:
Terms & Conditions
Welcome to Zoline. These Terms & Conditions govern your use of the Zoline mobile application and website. By accessing or using our services, you agree to comply with these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our services.
1. About Zoline
Zoline is a legally registered proprietorship-based online shopping platform operating through a mobile application and website. We provide delivery services within Mizoram, India.
Website: zoline.in
2. Trust & Business Legitimacy
Zoline is operated as a registered proprietorship business under Indian business regulations. This ensures that our operations are legally recognized and conducted with transparency and accountability.
We are committed to:
- Honest business practices
- Transparent pricing and communication
- Reliable customer service
- Secure transactions and data protection
Our goal is to build long-term trust with customers by providing safe and dependable online shopping services.
3. User Accounts
Users may create accounts to:
- Place orders
- Track purchases
- Save addresses and account information
Users are responsible for maintaining the confidentiality of their login credentials.
Zoline is not responsible for unauthorized access caused by user negligence.
4. Product Information
We aim to provide accurate product descriptions, pricing, and images. However:
- Product colors may slightly vary due to screen differences
- Some product details may occasionally contain errors
- Availability may change without notice
Zoline reserves the right to update or correct product information at any time.
5. Orders & Confirmation
All orders placed through Zoline are subject to confirmation and availability.
After an order is placed, our team may contact customers by phone call to:
- Confirm the order
- Inform shipping charges
- Confirm the final payable amount
Orders will be processed only after customer confirmation.
Zoline reserves the right to accept or cancel any order at its discretion.
6. Pricing & Payments
Prices displayed on Zoline may change without prior notice.
We support:
- Online payments through secure gateways such as Razorpay
- Cash on Delivery (COD) for eligible locations and orders
Shipping charges may be confirmed via phone call after order placement.
7. Cancellation Policy (Order Cancellation)
Customers may request cancellation under the following conditions:
Eligible Cancellation
- Orders can be cancelled before dispatch or shipping confirmation
- Cancellation must be requested through our support contact within business hours
- If shipping charges or product confirmation call has not been finalized, cancellation is allowed easily
Not Eligible for Cancellation
- Once the order has been packed or dispatched
- Once delivery process has started
- Customized or special ordered products (if applicable)
Refund for Cancelled Orders
- If payment was made online, refund will be processed within 5–7 business days
- COD orders can be cancelled without payment before dispatch confirmation
Zoline reserves the right to approve or reject cancellation requests based on order status.
8. Delivery Policy
Zoline delivers exclusively within Mizoram, India.
Delivery time may vary due to:
- Weather conditions
- Transport availability
- Remote locations
- Public holidays
- Other unforeseen issues
We are not responsible for unavoidable delays.
9. Returns & Refunds
Returns are accepted only for:
- Damaged products
- Defective products
- Wrong items delivered
Customers must report issues within 48 hours of delivery.
Refunds will be processed within 5–7 business days after approval.
10. Prohibited Activities
Users must not:
- Use the platform for illegal activities
- Provide false information
- Misuse refunds or promotions
- Attempt unauthorized access
- Disrupt platform operations
Violation may result in account suspension or legal action.
11. Intellectual Property
All content including logos, images, product listings, text, and design belongs to Zoline and is protected under applicable laws. Unauthorized use is prohibited.
12. Third-Party Services
Zoline may use third-party services such as:
- Firebase
- Razorpay
These services operate under their own terms and policies.
13. Limitation of Liability
Zoline is not responsible for:
- Delivery delays beyond control
- Incorrect customer information
- Temporary service interruptions
- Third-party service failures
- Indirect or consequential damages
Users use the platform at their own risk.
14. Changes to Terms
Zoline may update these Terms & Conditions anytime. Changes will take effect immediately after publication on the website or app.
15. Governing Law
These Terms are governed by the laws of India. Any disputes shall fall under the jurisdiction of Mizoram, India.
16. Contact Information
Zoline
Website: zoline.in
Email: admin@zoline.in
Phone: 9862387862
Zoline — A trusted, legally registered proprietorship committed to reliable and transparent shopping across Mizoram.